Account Deletion

You can request deletion of your RE5 Master account and associated app data from this page. You do not need to reinstall or open the app to make the request.

How To Request Account Deletion

1. Email culturecreatives3@gmail.com from the email address used for your RE5 Master account.
2. Use the subject line: RE5 Master Account Deletion Request.
3. Include the account email address you want deleted.
4. If you cannot email from the account address, include enough information for us to verify ownership.

What Will Be Deleted

When your request is verified, we will delete or anonymize account-linked personal information where reasonably possible, including:

• Firebase authentication account details.
• Profile and onboarding information.
• Study progress, practice results, mock exam history, saved content, and starred items linked to your account.
• Feedback, support, and cancellation notes linked to your account where not required for legal or business records.
• Subscription access data that is no longer required for legal, payment, accounting, fraud-prevention, or dispute purposes.

What May Be Retained

Some information may be retained for a limited period where required or reasonably necessary, including:

• Payment, tax, accounting, refund, chargeback, fraud-prevention, or legal compliance records.
• Security logs and system backups for a limited period before automatic deletion or rotation.
• Records needed to show that we processed your deletion request.

Processing Time

We aim to respond within 7 days and complete verified account deletion requests within 30 days, unless a longer period is required by law, payment dispute handling, fraud prevention, technical backup rotation, or platform requirements.

Subscription Note

Account deletion does not automatically reverse completed payments or guarantee a refund. If you have an active subscription or payment issue, mention it in your email so we can assist with cancellation or access questions.

Contact

Email: culturecreatives3@gmail.com