These Terms of Use govern your access to and use of the RE5 Master mobile application, website, organisation dashboard, learning content, and related services. By creating an account, purchasing access, accepting an organisation invitation, or using RE5 Master, you agree to these Terms.
RE5 Master is an independent educational exam-preparation service. It is not an examination provider or regulator, and it does not guarantee that any learner will pass an examination.
1. About RE5 Master
RE5 Master is operated by Culture Creatives Media (Pty) Ltd, registration number 2018/492175/07, in South Africa. The service provides study notes, practice questions, mock examinations, flash cards, audio lessons, study planning, progress tracking, readiness insights, and related learning tools.
2. Eligibility and Accounts
- You must provide accurate account information and keep your login details secure.
- You are responsible for activity performed through your account, unless the activity resulted from a security failure outside your reasonable control.
- Accounts and learner licences are intended for the named user and may not be shared, sold, or transferred except where RE5 Master expressly allows it.
- You must notify us promptly if you believe your account has been accessed without permission.
3. Individual Access Plans
Individual plans provide access for the period shown at checkout. Unless a plan is clearly described as automatically renewing, it is a once-off purchase and ends when the purchased access period expires. Access starts when payment is confirmed or when RE5 Master otherwise activates the plan.
4. Organisation Access
Organisations may purchase learner activations, invite learners and administrators, organise cohorts, review learner activity and readiness information, apply permitted branding, and create or customise learning content. The applicable quotation, invoice, checkout page, or order confirmation defines the number of activations, active learner limit, access period, price, and any additional services.
- Each activation is assigned to one named learner for the stated access period.
- An organisation administrator is responsible for managing invitations, administrator permissions, learner assignments, and content created by the organisation.
- An invited learner may use an existing RE5 Master account or create an account using the invited email address.
- Organisation learners may be able to view organisation branding and content, while authorised organisation administrators may view their learning activity, results, progress, and feedback.
- Organisations must have an appropriate lawful basis for providing learner information to RE5 Master and for monitoring learner activity through the dashboard.
5. Payments, Billing, and Renewals
Prices and payment terms are displayed at checkout or recorded in the applicable quotation, invoice, or order confirmation. Android and web payments may be processed by PayFast or another stated payment provider. Purchases made through the Apple App Store are processed by Apple and are also subject to Apple's applicable payment and store terms.
If a plan is described as recurring, it renews for the stated billing period until cancelled in accordance with the payment provider's process. Organisation access does not renew automatically unless the organisation has expressly accepted a recurring arrangement.
6. Cancellations and Refunds
Cancellation and refund rights depend on the plan, the payment provider, whether digital access has already started, and applicable South African law. App Store refund requests must be submitted to Apple. Other payment or access queries may be sent to us using the contact details below. Nothing in these Terms excludes any right that cannot lawfully be excluded under applicable consumer-protection legislation.
7. Educational Content and Exam Disclaimer
- RE5 Master is a study aid and is not a substitute for official examination rules, notices, source material, or professional advice.
- We work to keep content accurate and useful, but laws, regulatory material, examination formats, and guidance may change.
- Practice and readiness results are estimates based on activity within RE5 Master. They are not official examination results and do not guarantee examination performance.
- Learners remain responsible for confirming current examination requirements and deciding when they are ready to write.
8. Organisation Content
An organisation retains ownership of original content and branding it uploads. The organisation grants RE5 Master a limited licence to host, process, display, and distribute that material to its authorised administrators and learners for the purpose of providing the service.
Organisations must ensure that uploaded material is accurate, lawful, appropriate, and does not infringe another person's intellectual-property, privacy, or other rights. RE5 Master may remove content that breaches these Terms or creates a legal, security, or operational risk.
9. Intellectual Property
RE5 Master, its original learning content, software, design, trademarks, and related materials are owned by or licensed to Culture Creatives Media (Pty) Ltd. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, and revocable right to use the service for learning or authorised organisation administration.
You may not reproduce, scrape, sell, publish, distribute, reverse engineer, or create competing datasets from RE5 Master content or software except where applicable law expressly permits it.
10. Acceptable Use
You may not:
- use the service unlawfully, fraudulently, or in a way that harms another person;
- attempt to bypass access controls, payment controls, security measures, or learner limits;
- upload malicious code or interfere with the operation of the service;
- copy or distribute protected content without permission;
- impersonate another person or misrepresent your authority to act for an organisation; or
- use automated systems to extract content or data without our written permission.
11. Study Assistant and Automated Features
Some features may use automated or artificial-intelligence services to provide educational assistance. These responses may be incomplete or incorrect and should be checked against reliable source material. Do not rely on automated responses as legal, regulatory, financial, or professional advice.
12. Availability and Changes
We may improve, update, replace, or discontinue features and content. We aim to keep RE5 Master available, but uninterrupted or error-free access cannot be guaranteed. Temporary interruptions may occur for maintenance, security, third-party service failures, or circumstances outside our reasonable control.
13. Privacy
Our collection and use of personal information are explained in the RE5 Master Privacy Policy. Organisation learners should also review any relevant privacy notice provided by their organisation.
14. Suspension and Termination
We may restrict, suspend, or terminate access where reasonably necessary to address non-payment, misuse, a material breach of these Terms, a security risk, unlawful activity, or harm to the service or other users. Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue.
15. Limitation of Liability
To the extent permitted by law, RE5 Master and Culture Creatives Media (Pty) Ltd are not liable for indirect, incidental, or consequential loss arising from use of the service, examination outcomes, reliance on study content, third-party services, or service interruptions. Our total liability for a claim relating to paid access will not exceed the amount paid for the affected access period, unless applicable law requires otherwise.
Nothing in these Terms limits liability or consumer rights that cannot legally be limited or excluded.
16. Third-Party Terms
Third-party services, payment providers, app stores, and linked websites may apply their own terms. If you downloaded RE5 Master through the Apple App Store, Apple's Standard Licensed Application End User License Agreement also applies to your use of the iOS application.
17. Changes to These Terms
We may update these Terms as RE5 Master changes. Material updates will be posted on this page with a revised date. Your continued use of the service after an update takes effect means you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any dispute will be handled by a court or other forum with lawful jurisdiction, subject to any mandatory consumer rights and dispute-resolution procedures.
19. Contact
Culture Creatives Media (Pty) Ltd
Registration number: 2018/492175/07
Email: culturecreatives3@gmail.com